What can the property manage？ Who will manage what the property can’t manage？

Many people think that

"I pay the property fee every year,

Well, whatever’s wrong with my family,

Property should be the first time to help me solve! "

So the toilet is broken, looking for a property;

Water and electricity are cut off to find a property;

Housing quality problems, looking for property;

……

Many disputes between property and owners,

Is the owner didn’t distinguish clearly.

What does the property fee include?

What is the property fee?

What things should the property manage?

What matters are not under the property management?

Today, Xiaobian will give you an answer.

Definition of property fee

Property fee is the property owner and user.

Entrusted property service person,

According to the agreement in the Property Service Contract,

On the property management within the region

Public parts of houses and buildings,

And its shared equipment and facilities,

Greening, health, traffic, public security and environment

Such as daily maintenance, repair, renovation.

And provide other services related to residents’ lives.

The fees charged.

In fact,

Paid the property fee,

It doesn’t mean that property is omnipotent.

Some owners will have some wrong cognition:

As long as you pay the property fee,

Sorry, you have to "take care of everything" about my family.

Under the control of this misconception, whether the electric light is not on or the faucet is leaking, the property service center is required to repair it in time. If it is slightly neglected, it will attract questions such as "What do you care?" "You only collect money" and so on.

What does the property fee include?

Property fee is the fee charged by property owners and users to entrust property management units to carry out daily maintenance, repair, rectification and other services related to residents’ lives for housing public buildings and their equipment, public facilities, greening, sanitation, transportation, public security and environment in residential areas.

Generally speaking, the property fee mainly includes the following parts:

1, the property management area of green maintenance costs;

2, the property management area cleaning costs;

3, the property management area of order maintenance costs;

4. Office expenses;

5, the daily operation and maintenance costs of property sharing facilities and equipment, common parts;

6. Depreciation of fixed assets of property service enterprises;

7, property sharing facilities and equipment, common parts and public liability insurance;

8. Manage the salaries, social insurance and welfare expenses of service personnel as required;

9. Other expenses agreed by the owner.

The expenses for overhaul, medium repair, renewal and transformation of shared parts and facilities of the property shall be charged through special maintenance funds, and shall not be included in the expenditure or cost of property services.

What does the property fee not include?

Many owners have a misunderstanding about the property fee, that is, they think that everything is included in the property fee. As long as the property fee is paid, the residential property should be in charge of everything. Actually, it’s not.

The provision of residential property is a public service, and the service scope is the public area and public facilities and equipment of the residential area. The following aspects are not included in the property fee:

1, excluding the maintenance costs of residential facilities and equipment.

In other words, if the light in your house is broken, the faucet is broken, the toilet is blocked, etc., the residential property will not be managed, because it is not their responsibility. And even if the residential property provides you with these maintenance services, they can also charge.

2. Does not include expenses arising from various problems caused by building quality.

For example, water seepage, water leakage, cracks, etc., are also not under the control of the residential property, but the residential property has the obligation to reflect to the developer for you and contact the developer to repair it for you. The developer is responsible for such problems during the maintenance period, and can apply for maintenance funds for maintenance outside the maintenance period.

3. Does not include the expenses for major and medium-sized repairs of the shared facilities and equipment of the community owners and the expenses for the renovation of major components.

The expenses for major and medium-sized repairs of shared facilities and equipment and the replacement and renovation of major components of residential owners are not included in the property fee, but they can be solved by applying for maintenance funds.

What are the obligations that a property company should perform?

"Property Management Regulations" stipulates that property management is an activity in which owners and property service enterprises maintain, conserve and manage houses, supporting facilities, equipment and related sites according to the property service contract, and maintain environmental sanitation and related order in the property management area.

That is to say, the realty service enterprise provides the owners with services with consistent quality and price according to the service items and service standards agreed in the realty service contract.

Property companies shall perform the following obligations in property service activities:

1, in accordance with the property service contract, the relevant national property service standards to provide property services;

2. Before the owners and property users use the property, they shall inform the owners and property users in writing of the relevant provisions on the common parts of the property, the use methods of shared facilities and equipment, maintenance requirements and matters needing attention;

3, in accordance with the provisions of laws and regulations and the property service contract, do a good job in the security work in the property area;

4. Maintain the common parts and facilities of the property on a regular basis, and organize maintenance according to the property service contract;

5, do a good job in property maintenance, maintenance, update and the records of its expenses, provide free inquiry service for the owners, and properly keep the property archives and related financial books;

6, listen to the opinions of the owners’ committee, owners, property users, improve and perfect the property services;

7, to discourage and stop the illegal behavior in the property area, and report to the owners’ committee and the relevant administrative departments;

8. Other obligations stipulated by laws and regulations and the property service contract.

The basis of property management services between the owner and the property management company is the property service contract. If the property service company fails to perform the property service contract and infringes on the owner’s rights and interests, the owner may request the property management company to rectify within a time limit or bring a lawsuit to the court.

For matters other than those stipulated in the property service contract that the owner asks to solve, the property company should actively communicate with relevant parties to try to solve the problem.

Requiring the property company to undertake the work outside the property service contract is a disguised encroachment on the rights and interests of the property enterprise and the owners.

On the one hand, the property fee can not be fully used for the property service expenditure within the scope of the property service contract, which is also an infringement on the legitimate rights and interests of the owners; On the other hand, increasing the cost of property service enterprises also affects the management and service of property companies.

What are the responsibilities of the owner?

Door and window frames, door and window handles at home are broken, water valves and faucets are broken, switches are broken, power supply is short-circuited, the floating ball of toilet box is not easy to use, the indoor wall skin falls off, and so on. The maintenance or replacement of the owner’s personal use parts within these households is the owner’s own business, not the property company’s business.

In the past, the ownership of a house was owned by the government or the property right unit, and these things were all under the control of the government or the property right unit. Now the ownership of a house belongs to the owner, and the things within the ownership (excluding common parts and shared facilities) should be managed by the owner himself.

These things can also be entrusted to the property management company, but they do not belong to the management service scope of the property management company, but belong to the paid service scope.

In addition, convening owners’ meetings, electing owners’ committees, hiring or dismissing property companies, signing property entrustment service contracts, and formulating management regulations are also matters for all owners.

Who should be in charge of things that the property can’t manage?

In fact, many problems can’t be managed by the property, such as illegally building sun rooms, destroying green belts, and illegally parking in the community. In many cases, we can only make suggestions and discourage them, hoping that the owners can consciously abide by them, and we can’t and have no power to take administrative enforcement measures.

Who should be in charge of things that the property can’t manage?

1. Developer:

During the warranty period, as well as the problems such as house cracks, house leakage, smoke leakage from flue, waterproof of wall or roof, waterproof of bathroom and kitchen that have not been repaired during the warranty period, are the responsibility of the developer and have nothing to do with the property management company.

2, the town (street, district) government (office, management committee):

Convene regular joint meetings on property management and renovation of old residential areas within their respective jurisdictions, and specifically promote their implementation; Organize the establishment of the owners’ meeting and the change of the industry Committee within the jurisdiction, and supervise them to perform their duties according to law. Guide community organizations to hold the first owners’ meeting and the election and re-election of the owners’ committee; To supervise, inspect and evaluate the territorial property service projects; Assist the competent department in the division of property management areas; Mediation, handling property petitions and hotline complaints within the jurisdiction.

3. Community neighborhood committees:

Guide the owners of property communities within their jurisdiction to set up owners’ meetings according to law, and organize the first election and re-election of owners’ committees; Guide and supervise the owners’ congress and the owners’ committee to carry out owners’ autonomous management according to law; Construct a community management service mechanism for community neighborhood committees, owners’ committees and property enterprises to cooperate and discuss affairs under the leadership of community party organizations; Cooperate with the inspection and evaluation of territorial property service projects, and supervise the enterprise to perform the contract; Cooperate with the street to organize the implementation of the renovation project of the old community; Mediation, handling complaints within the jurisdiction of the property hotline.

4. Housing and Construction Department:

Formulate plans, standards and norms related to property management and renovation of old residential areas; Guide the property management activities and the implementation of the renovation project of old residential areas; Organize the credit management of the main body of the property service market, establish a credit information platform, and organize credit rating, assessment and evaluation; Co-ordinate the management of property special maintenance funds; Organize property management training and publicity; Guide the work of property service industry associations.

5, urban management law enforcement departments:

In accordance with the "Regulations on Property Management in Shandong Province", we will establish a complaint registration system for illegal acts in conjunction with relevant departments, publish contact persons and contact information in the property management area, and deal with illegal acts such as unauthorized construction, destruction of green, and littering.

6. Development and Reform Department:

In conjunction with the housing construction department, do a good job in the management of residential property service charges, scientifically formulate the charging standards for pre-residential property services for ordinary houses, and strengthen the supervision and inspection of property management service charges; Guide the power supply company to do a good job in the transformation of "one household, one meter" for power supply in residential quarters.

7, the public security department:

Strengthen the supervision and management of public security and technical defense facilities in property enterprises, and guide the management of security services in property enterprises; Guide and supervise the parking management in the property management area, and strengthen the supervision and investigation of the behavior of blocking doors, roads and occupying fire exits in the community; Responsible for community security management, investigate and deal with illegal acts according to law.

8, fire rescue department:

Supervise, inspect and guide the fire safety and fire-fighting facilities in residential quarters, and investigate and deal with illegal acts such as destroying fire-fighting facilities and equipment according to law.

9. Market supervision department:

Investigate and deal with unlicensed business activities without approval in the community and related unlicensed business activities in the field of market supervision; In conjunction with the housing construction department, we will do a good job in joint punishment of illegal property enterprises and the construction of property industry standards.

10, natural resources and planning departments:

Responsible for the planning approval and completion acceptance of public supporting facilities such as property management houses, garages (spaces) and greening; Cooperate with urban management law enforcement departments to investigate and deal with illegal construction, change the use of houses, and change the facade of buildings without authorization; Do a good job in the project examination and approval of building and rebuilding parking facilities; Cooperate with the planning and design work related to the renovation of old residential areas.

11, the ecological environment department:

According to the responsibilities of the department, supervise and investigate the environmental pollution behavior of residential quarters.

12, sports management department:

Guide the construction of sports facilities in residential quarters.

In addition to the maintenance of daily facilities and equipment, the owners usually encounter problems with small living equipment at home, ranging from replacing light bulbs and tripping due to abnormal power failure to repairing facilities and equipment, and we will serve you home with a phone call.

all in all

Property management is not as simple as "I manage, you pay", but needs to establish a "people-to-people" relationship of mutual respect, equality and mutual benefit. Whether it is a property company or an owner, we must be calm, objective and empathetic, and work together to create a harmonious home and a civilized community for the sake of harmony, mutual tolerance and close relationship in a beautiful home.

Original title: "What can the property manage? Who will manage what the property can’t manage? 》

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