BEIJING, Beijing, November 17 (Reporter Zhang Ni) On the 17th, the reporter learned from the Beijing Center for Contradiction Analysis and Research of Letters and Calls that the Beijing Letters and Calls Office is actively building a big data analysis platform for "smart letters and visits". In the future, the platform can monitor and accurately predict the petition situation in real time through machine learning and artificial intelligence big data analysis technology.
On the 17th, the expert review meeting for the acceptance of the big data analysis platform project of "Smart Letters and Visits" in the capital was held in Beijing. Zhongxin.com reporter Zhang Nishe
On the 17th, the Beijing Center for Contradiction Analysis and Research of Letters and Visits held an expert review meeting on the acceptance of the capital’s "smart letters and visits" big data analysis platform project in Beijing. At the meeting, the platform passed the acceptance and is expected to be officially put into use from the beginning of December.
The reporter learned from the meeting that in order to grasp the key to the development of letters and visits in the new era, Beijing Letters and Calls Office has actively built a "smart letters and visits" big data analysis platform, and the specific construction of the platform is under the responsibility of Beijing Letters and Calls Contradiction Analysis and Research Center.
According to reports, the platform will monitor and accurately predict the situation of letters and visits in real time through machine learning and artificial intelligence big data analysis technology, which can not only grasp the development trend of letters and visits at any time, grasp the signs of extreme events, but also predict the possibility of future development of letters and visits from the source, so as to plan ahead and resolve the contradictions and conflicts between letters and visits in the bud.
Specifically, the big data analysis platform of "smart letters and visits" in the capital mainly includes two functions, namely "deep mining" and "situational awareness".
Among them, "deep mining" refers to the use of text mining and advanced NLP natural language algorithm to analyze the feelings expressed by the petitioners’ sentences and words in letters, eliminate subjective prejudice, and discover the objective laws of petition data based on artificial intelligence. The study of the emotional tendency of the complainant can better describe the "portrait" of the complainant.
"Situation awareness" mainly includes two aspects. On the one hand, it means that on the basis of "deep excavation", the platform can make correlation analysis of events and predict the trend of letters and visits, thus laying a solid foundation for accurately investing in letters and visits resources. On the other hand, through text mining, the key words of letters and visits are captured, and relevant laws and similar cases are automatically and real-time pushed for business workers as work reference.
In addition, in order to transform the petition data into multi-level and multi-dimensional information, reveal the logical connection behind the data, and then promote scientific decision-making, the Beijing Center for Contradiction Analysis and Research of Letters and Visits put forward the concept of "petition index" in 2011, and began to study the petition index in 2012.
Based on the data of letters and visits, this study aims to construct letters and visits indicators through the quantity and quality of letters and visits, quantitatively present the current situation, characteristics and development trend of social risks, build an objective and scientific evaluation standard and system for letters and visits, and enhance the forward-looking, systematic and targeted work of letters and visits. At present, the "index of letters and visits" has the foundation to be popularized throughout the country.
Experts attending the meeting commented that the two major innovations, namely, the big data analysis platform of "Smart Letters and Visits" and the application system of letters and visits index, have become the first step towards the era of artificial intelligence in the field of letters and visits in China, which is also a crucial step. This will fundamentally change the dilemma of passive response and resource consumption in traditional petition work, and open a new mode of petition work with active response and accurate allocation of resources. (End)
