With the rapid development of artificial intelligence technology, intelligent customer service robots have widely appeared in our lives, helping customers in various fields to deal with massive and complicated sales, consulting and service problems quickly. Intelligent customer service robots can accurately understand visitors’ intentions through autonomous learning, answer a large number of repetitive and standardized questions, and greatly improve service efficiency and user experience.
At present, the demand for customer service in the beverage retail industry is mainly concentrated on online customer service, with pre-sales consultation and after-sales service as the mainstay. Due to the large amount of consultation, repeated questions and difficult control of service effect, it is necessary to reduce the pressure of manual customer service through intelligent customer service robots, and at the same time improve the customer service experience and track and grasp the customer service effect in time.
1. Intelligent text robot
Based on NLP algorithm of deep learning, text robot has strong natural language understanding and generalization ability, and can accurately identify the real needs expressed by users; And based on the reinforcement learning model driven by big data, intelligent autonomous learning is realized, and the analogy is made. For the whole process of pre-sale and after-sale, independent reception and self-service save 85% of labor costs; 24×7 real-time standby, so that customers can enjoy intelligent services at any time; Intelligent auxiliary manual customer service, service efficiency increased by 100%; Business analysis, knowledge precipitation, release enterprise maintenance costs; Thousands of people, providing personalized intelligent customer service experience.
2. Intelligent voice robot
The intelligent voice robot responds intelligently according to the intention of the customer, and the voice recognition is rapid, which can accurately judge whether it is an intentional customer, and liberate the customer service staff from repetition, mechanical preliminary screening and intention recognition and invest in more valuable customers. Traditional outbound calls have high labor cost and management cost, and the service quality cannot be guaranteed, and the management is complicated. Therefore, mechanical, repetitive and boring telephone dialing tasks can be handed over to intelligent voice robots for assistance.
3. Intelligent outbound robot
Intelligent outbound robot is a typical application of artificial intelligence in speech recognition. It can automatically initiate outbound calls and actively introduce products to users in the form of natural human voice synthesized by speech. "Thousands of people and thousands of faces" outbound strategy to improve the success rate. Based on past operational data, intelligent voice robots can accurately sketch user portraits from the dimensions of age, gender, occupation, repayment ability, repayment habits and historical repayment records. Combined with the specific characteristics of different scenarios such as marketing, collection and return visit, the communication strategies and communication techniques for users with different attributes are continuously adjusted in each dialogue process node to improve the goal achievement rate.
GaussMind, an AI scene landing expert of Wofeng Technology, has rich AI products and years of experience in AI landing application, serving tens of thousands of customers including more than 60 Fortune 500 companies and more than 200 China Fortune 500 companies. GaussMind, based on deep neuroscience algorithm and convolutional neural network algorithm, integrates many cutting-edge technologies such as automatic speech recognition (ASR), natural language processing (NLP) and speech synthesis (TTS), and builds a typical product of voice interaction, AI outbound robot, hoping to provide outbound robot solutions for more industries, make enterprise marketing transformation more efficient and make enterprise service experience more heart-warming.
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